Shipping policy
Thank you for shopping with NSI Official Shop. Below is everything you need to know about how we handle shipping and delivery.
🚚 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email when your order has shipped, along with tracking information.
🌍 Shipping Locations
We currently ship to:
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[List countries or regions you ship to, e.g., Nigeria, U.S., Canada, UK, EU]
If your country is not listed at checkout, please contact us to see if we can arrange special delivery.
📦 Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
| Location | Estimated Delivery Time | Cost |
|---|---|---|
| Local (within Nigeria) | 2–5 business days | ₦ [insert cost] |
| International | 7–14 business days | $ [insert cost or "calculated at checkout"] |
Note: Delivery times are estimates and may vary depending on destination, carrier delays, or customs processing.
🚀 Express Shipping
We offer express delivery options at checkout for select locations. If your order is time-sensitive, please choose an express option or contact us before placing your order.
📬 Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow up to 24–48 hours for tracking info to update after shipment.
❗ Shipping Delays
While we strive for timely deliveries, delays may occur due to high order volume, postal service issues, or customs inspections. We are not responsible for delays once the package has been handed over to the courier.
🛂 Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes. These are the responsibility of the buyer and are not included in our shipping fees.
📦 Lost or Damaged Packages
We are not liable for packages lost or damaged during transit. If you receive a damaged order, please contact the shipping provider immediately and email us at nsiofficialshop@gmail.com with photos and order details.
📮 Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
📢 Questions?
If you have any concerns about your shipment or need help tracking an order, feel free to contact us at:
Email: nsiofficialshop@gmail.com