Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@nsiwear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@nsiwear.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nsiwear.com.

Thank you for shopping with NSIWEAR . We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our return and refund policy below.

🛍️ Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as when you received it.

  • The item must be in its original packaging with tags still attached (if applicable).

  • You must provide proof of purchase (order number or receipt).

Items NOT eligible for return:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom items

  • Worn or damaged items

If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer a refund or exchange.

🔁 Exchanges

If you received the wrong size, color, or a defective item, please contact us within 7 days of receiving your order. We’ll happily arrange an exchange or store credit.

💸 Refunds

Once your return is received and inspected, we’ll notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable.

  • If the return is due to a mistake on our end (wrong item, defective product), we’ll cover return shipping.

  • Otherwise, you are responsible for return shipping costs.

🚚 How to Start a Return

To begin a return, please email us at contact@nsiwear.com with:

  1. Your full name

  2. Order number

  3. Reason for return

  4. Photos (if the item is damaged or incorrect)

We'll provide the return instructions and return address once your request is approved.

❗Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment method again

  2. Contact your credit card company (processing time may vary)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at contact@nsiwear.com.

📦 Return Shipping Address

(Return address will be provided via email based on your location. Please do not return items without approval.)

If you have any questions about this policy, feel free to contact us at contact@nsiwear.com. We're here to help.